From Independent Online
Getting through an airport might not be the most exciting part of a holiday, but it’s unavoidable if you want to travel.
According to passengers who voted in the Airport Service Quality (ASQ) Awards, the best European airport for customer service is Keflavik International Airport in Reykjavik, Iceland, with Moscow Sheremetyevo, Porto, Malta and Zurich completing the top five.
Mauritius took the honours in Africa – and Upington got a mention.
Passengers judged the ASQ Awards based on key service areas, including how easy it is to access the airport, the check-in experience, security, airport facilities, food and drink options available, and the shopping on offer.
Hlynur Sigurdsson, director of the Leif Eiriksson Air Terminal at Keflavik Airport, said he was surprised the airport had won in the face of a 20 percent increase in passenger numbers, but put the success down to improving the airport’s free wi-fi service and keeping the public areas clean.
He said: “The 10-point improvement from last year is truly remarkable in light of a 20-percent hike in passenger numbers and considerable renovation work being conducted simultaneously in the check-in area.
Read more at Independent Online