Ugandans Find Employment Opportunities in Outsourcing Industry

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Written by Makula Dunbar

From Voice of America

Seeing the jobs and opportunities that outsourcing has brought to India, Uganda has opened up a business process outsourcing center and has been training people in Internet technology.  The whole Great Lakes region is hoping that foreign companies will move key functions to Africa and bring down soaring unemployment. But  Uganda’s lack of IT infrastructure could hold the country back.

Flavia Aliteesa’s job may consist of little more than data entry, but still, the 26-year-old Ugandan IT graduate considers herself lucky to have a job at all.  Many of her classmates, she said, have been unemployed for years.

“First of all, I was given an opportunity to start working, otherwise I would have been seated back home doing nothing.  At least it has given me a sense of independence, since I earn and I can do something on my own,” said Aliteesa.

Aliteesa works for a Kampala-based company called Techno Brain, which provides business process outsourcing, or BPO, to foreign firms.  The Ugandan government is hoping companies like this will be the wave of the future.

Inspired by the success of countries like India, which has become a major outsourcing hub for Western companies, Uganda has been subsidizing its fledgling BPO industry by providing free office space and Internet in a new BPO incubator in Kampala.  The government has trained hundreds of graduates in BPO skills like IT, and plans to train thousands more.

James Saaka, head of the National Information Technology Authority, said BPO jobs could be the answer to Uganda’s pressing problem of youth unemployment.

Read more at voanews.com