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Survey: Despite Surge In Mobile Use, Most Kenyans Prefer ATMs

Survey: Despite Surge In Mobile Use, Most Kenyans Prefer ATMs

Asked which technology, service or device has the most impact on their lives, 49 percent of Kenyan survey respondents said it was the ATM, according to a report in HumanIPO.

Despite a surge in the number of mobile transactions and payments, a Consumer Insight Africa survey found that Kenyans use mobile money mainly as a basis for cash transfers.

Seventeen percent of respondents said they saw mobile money transfers as essential.

The survey results were released a day after Central Bank of Kenya released the 2012 Financial Stability Report. The report said mobile money users increased by 9.9 percent to 21.1 million in 2012, with 575 million messages sent.

Mobile money transactions grew in 2011 by by 32.8 percent to $18.1 billion, up from $13.75 billion in 2011.

Internet and broadcast pay-TV are also important technologies to Kenyans, the survey found.